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FREQUENTLY ASKED QUESTION

FAQFairPlay Violation FAQ
  • What are the things that are allowed by the 11Challengers platform?
    • 1. A single user cannot create multiple accounts on 11Challengers Platform.

      2. Any user misusing his/her referral code by creating different fake accounts on 11Challengers in order to earn Cash Bonus.

      3. A user is not allowed to submit fake or some else’s documents, for more information please read our Fairplay policy.

  • What happens if a single user uses various user-ids or create multiple accounts using his / her referral code in order to earn cash bonus?
    • In case, a user is using a single device for creating multiple accounts on 11Challengers, it should be ensured by the user that all the mandatory verification formalities including mobile, email, PAN card & Bank Account details verification has been done by the user for all the accounts created. Abiding by the said process will help such users, who create multiple accounts on a single device, in terms of smooth withdrawals on 11Challengers.

  • What happens if someone converts or tries to convert cash bonus into winnings amount by activities that violate the FairPlay policy of 11Challengers?
    • In an event any user carries out activities that violate the Fair Play-Policies of 11Challengers for converting cash bonus into winnings, 11Challengers shall block the user refraining him from using the services & Fun Features provided by 11Challengers alongside resetting the 11Challengers User Account value to “0” by deducting all the amount present in his / her 11Challengers User Account.

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